Ticsus Ticket Support System - A Customer Ticket Support System

Whelp - JQuery WhatsApp Help Chat Plugin

Screenshots

Overview

A Customer Ticket Support System

• Click to the client: https://ci-ticket-system.develcoders.com/client
• Click to admin: https://ci-ticket-system.develcoders.com/admin/login
• Username: super_admin
• Password: 1

Features

• Multi-Language Support
• English
• French
• Spanish
• Russian
• German
• Portuguese
• Turkish
• Ticket summary dashboard (Opened, Resolved and Closed ticket counts for total and day)
• Ticket creation with attachment
• Ticket Answering, Listing
• Email notification
• Ticket Subject, Priority and Status Management
• FAQ (Frequently Asked Questions) Page

Requirements

Server Requirements:

• PHP 5.6+
• MYSQL 5.4+
• Nginx or Apache as a webserver

Instructions

Installation Instructions:

• Uploads files in App directory into your host.
• Import my_ci.sql file into your mysql server.
• Create a file named as .env as a copy of .env.example with valid values in root directory.
• Give folder permissions(777) to session, uploads, logs folders in root directory.
• cd < your_app_directory >
• chmod -R sessions 0777
• chmod -R uploads 0777
• chmod -R logs 0777

Server Requirements:

• PHP 5.6+
• MYSQL 5.4+
• Nginx or Apache as a webserver
• .env Variables:
• NGINX_HTTP_PORT
• Optional, needs if you use docker
• NGINX_HTTPS_PORT
• Optional, needs if you use docker
• PHP_PORT
• Optional, needs if you use docker
• MYSQL_HOST
• Mysql hostname.
• MYSQL_PORT
• Mysql Port.
• MYSQL_DATABASE_NAME
• Mysql database name.
• MYSQL_USER
• Mysql user name.
• MYSQL_PASSWORD
• Mysql password.
• MYSQL_ROOT_PASSWORD
• Mysql root user password.
• SMTP_HOST
• Smtp hostname to send mail to clients
• SMTP_PORT
• SMTP port.
• SMTP_USER
• Smtp username
• SMTP_PASS
• SMTP password